Resolve products issues, in and outside of warranty
• Where can I find help to repair the product myself?
• What’s the process for repairing products under warranty or PrimeSupport contract?
• What’s the process for repairing products out of warranty or support cover?
• How can I get a quote for my repair?
• What if you are unable to repair my equipment?
Where can I find help to repair the product myself?
You can fix minor issues with your product using product manuals and user guides or our product tutorials and e-learning modules available in the knowledge base.
If you still need help pick from one of the options below
What’s the process for repairing products under warranty or PrimeSupport contract?
If your professional product is still within its 12 month Standard Sony Warranty or if you are covered by PrimeSupport, contact our Helpdesk to arrange repairs.
What’s the process for repairing products out of warranty or support cover?
If your professional product is no longer covered by the Standard Sony Warranty or PrimeSupport, you can quickly arrange for your product to be repaired via one of the options below:
Option 1: Contact Sony directly via our helpdesk to arrange reliable, cost-effective out of warranty repairs through one of our professional centralised repair centres. Our multilingual specialists who operate in English, French, Italian, German and Spanish will aim to process your repair request in your local language, making it a stress free and simple process.
Option 2: Contact one of our well established Authorised Service Centres directly for a localised support service.
How can I get a quote for my repair?
To get a repair quote, you can either have us collect your product, or drop it off at the relevant repair centre for an assessment. Please note you will need to pay an assessment fee (1-hour labour plus logistics if we collect your product). After assessment, we will send you the quote.
What if you are unable to repair my equipment?
If your product is beyond economical repair or parts are no longer available to perform the repair, you will be informed and the product can either be returned to you or destroyed in our facility. In cases where there is extensive physical damage to your product, i.e. water damage, you may be advised that repair is not possible.