Skip to main content (Press Enter)
 

Warranty and PrimeSupport

PrimeSupport goes beyond your standard warranty, with privileged access to our helpdesk for advice on your Sony Professional product. Our four PrimeSupport package options give you all the help you need to stay up and running. 

Pro
Base Package
Elite
Upgrade package
Bespoke
Custom package
On-Demand

FREE for initial term of 2-3 years
Activate now

•  
Access to Support Helpdesk
•  
Set-up assistance
•  
14-day* repairs with no-cost shipping

All benefits of Pro pack plus

•  
Extended helpdesk hours
•  
Access to product specialists
•  
Fast-track repairs* with no-cost shipping

Customer's choice of benefits plus

•  
Dedicated helpdesk + extended hours
•  
Guaranteed 60min* engineer call back
•  
Guaranteed fast-track repair

Elite or Pro benefits as and when you need it plus

•  
On-site engineering support
•  
Health-checks
•  
Training

Renew cover

Upgrade now

Contact us

Contact us

*The package contents for each product may vary and the above table is for illustration purposes only. To check the exact support offerings for a specific model, please use the search tool at the bottom of this page


Check what PrimeSupport cover options are available for your product